BUSINESS PHONE
Make the front door
sound like your business.
Configure the path callers take and the people they reach.
Menus & routing
IVR menus and menu options direct callers toward departments and queues.
Extensions & directory
Assign extensions and give staff a directory for reaching the right person.
Announcements
Manage messages used in your configured phone flow.
Voicemail
Give configured extensions a voicemail path when a conversation cannot happen.
TEAM OPERATIONS
A workspace for
the people answering.
Coordinate the calling operation around assigned agents and their availability.
Browser phone
Make and receive configured calls with browser call controls, including mute and hang-up.
Agent presence
Agents can update availability from their console.
Queues & assignments
Organize calls into queues and assign the agents responsible for them.
Access controls
Separate call-center use from administrative settings and keep organization access scoped.
CALL INTELLIGENCE
Let the conversation
leave a useful record.
Recording and AI processing must be configured and enabled. Your team reviews the results.
Recordings & transcripts
Review available recordings and AI-generated transcripts for processed calls.
Summaries
Get a concise account of the conversation’s key points.
Outcomes
See the AI’s suggested interpretation of how the call concluded.
Actions & follow-up
Review extracted action items and whether follow-up appears necessary.